Restaurant Supervisor
Scope and general purpose of job: The Supervisor will serve food and beverage to guests and provide friendly service in order to maximize guest satisfaction consistent with established standards.
Main Duties:
Financial transactions
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To post promptly all complimentary charges afterhaving ensured that the approver’s signature is legible and appropriate.
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To handle payments by credit cards in accordancewith the prescribed procedures.
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To be aware of those guests who are on a'Complimentary' basis.
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To obtain and account for the correct settlement ofall sales.
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To act as a cashier when necessary.
Operational/Administrative:
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To serve food and beverage orders accordingly tothe established service sequences and procedures in the operation manual.
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To provide high standard of quality and speedyservice at the restaurant.
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To ensure all guest occupied table area maintainedto the appropriate standards of cleanliness.
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To set tables for different meal periods and resetthem.
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To bus and maintain all appropriate areas to thecorrect standards (collection of dirty glasses).
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To collect all general requisitions and food andbeverage requisitions.
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To ensure that the food and beverage recipe andpresentations are adhered to according to the standard set by the property.
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To fold napkins or perform any other side duties.
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To assist in opening and closing proceduresestablished for the outlet including restocking of food, beverage, miscellaneousstock, etc.
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To have a thorough understanding and knowledge ofall food and beverage items in the menu.
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To fully understand and adhere to the restaurantoperation manual.
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To answer all telephone calls and inquiries whennecessary.
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To take table reservations and effectively controlthe flow of guests in the restaurant ensuring maximum turnover.
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To ensure that the reception desk and surroundingarea is kept clean and organized at all times.
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To perform pre-checking functions.
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To ensure that the service station, reception desk,designated area and surrounding areas are kept clean and organized at alltimes.
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Continuously walk the floor and do “table touches”to ensure guest satisfaction.
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To monitor operating supplies and reduce spoilageand wastage.
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To assist in carrying out inventory of operatingequipment as per schedule and assist with monthly par stock checks.
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To be present in the at all times duringoperational periods.
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Assist in maintaining a legible and up-to-datereservation book.
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To up sell whenever possible by helping, advisingthe guest in his choice according to the established standards.
Equipment
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Undertakelimited technical duties and/or repairs under supervision.
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Ensureoptimum operation and minimal down time by reporting any malfunctions
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Musthave a thorough knowledge of F&B equipment operation.
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Responsibleand accountable for all keys issued to him whilst on duty
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Mustnot carry out major technical repairs.
Staff
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Toensure high standards of workmanship and enforce the procedures, rules andpolicies of the department and the company.
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Tohelp training new servers in all procedures as required or directed bysuperiors.
Customer Relations
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Tohave a complete knowledge of property amenities available to customers.
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Atall times to be polite and pay attention to customers’ needs.
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Createa friendly and welcoming atmosphere.
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Todiplomatically deal with issues when requested.
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Answerpromptly any calls for assistance from customers and assist them in any waypossible.
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Dealwith guest disputes and complaints in a diplomatic and professional manner andrefer any unsettled disputes to the Restaurant Assistant Manager and RestaurantManager.
We offer a competitive benefits package. Check us out at www.kentuckydowns.com to learn more about our facility.
Job Type: Full-time
Benefits:
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
10 hour shift
8 hour shift
Experience:
restaurant supervisory: 1 year (Required)
This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Detail-oriented -- would rather focus on the details of work than the bigger picture
High stress tolerance -- thrives in a high-pressure environment